Fluent were excellent at adapting to our complex service and were really creative in how to work with a wide range of different stakeholders. We had really clear recommendations – some of which we could implement immediately to improve our online services.

Fluent’s researchers were very adept at drawing out and understanding the issues users sometimes struggled to articulate, which proved invaluable in making positive changes to the user experience on our site.

Fluent are a breath of fresh air – no matter who you speak to in the team, they are all equally knowledgeable, passionate and motivated to deliver the best possible product. Working with Fluent on our high profile project has been an absolute pleasure and I’d recommend their services to anyone.

I’ve used the Santander app for a few years now and find it so easy to use, most quick and easiest way to manage all my Santander accounts. Every update that happens just makes the app easier for customers to use. Happy customer.

The sessions were well planned and expertly facilitated, and the analysis we have received from Fluent has been consistently insightful.