Fluent Interaction

Go to Fluent home.

Navigation

Fluent Interaction

A digital user experience agency that is large enough to deliver and small enough to care.

Our Work

We are a digital product & service agency, specialising in research, strategy and design.

View our work

Anthony Elliott

Project Manager - London Borough of Lewisham

Fluent were excellent at adapting to our complex service and were really creative in how to work with a wide range of different stakeholders. We had really clear recommendations - some of which we could implement immediately to improve our online services.

Trish Thomas

Head of Digital Engagement - Southbank Centre

Fluent's researchers were very adept at drawing out and understanding the issues users sometimes struggled to articulate, which proved invaluable in making positive changes to the user experience on our site.

Stu T

Head of Digital, Communications team - NCSC

Fluent are a breath of fresh air - no matter who you speak to in the team, they are all equally knowledgeable, passionate and motivated to deliver the best possible product. Working with Fluent on our high profile project has been an absolute pleasure and I'd recommend their services to anyone.

Chelle McB

Santander app user (from Google Play Store)

I’ve used the Santander app for a few years now and find it so easy to use, most quick and easiest way to manage all my Santander accounts. Every update that happens just makes the app easier for customers to use. Happy customer.

David Avery

Senior Web Content Developer - Santander

The sessions were well planned and expertly facilitated, and the analysis we have received from Fluent has been consistently insightful.

Our Clients

“NCSC Royal Marsden logo “Santander “Office Hunter logo Paddypower logo “Eurotunnel “Betfair “Channel

Why Fluent?

A magnifying glass inspecting a broken wire

Discover the real problem

We help you identify and solve the real problem using rich insights gained from your users.

Computer with a webcam to record user testing session

Evidence-based approach

We design high-fidelity prototypes to test our ideas with real users and create evidence-based digital services.

Speech bubbles with text and a pie chart

Clearly actionable insights

Our highly skilled and multi-disciplinary team turn complex problems into clear solutions.

View our services

Have a project in mind?

Get in touch if there is a project we could help you with!

Get in touch

COVID-19 update

We’d like to reassure our clients, partners, friends and anyone else who knows us that we are continuing to operate in these difficult and unprecedented times.

In line with current Government guidelines, we have introduced remote working to ensure our employees are safe, while continuing to offer clients the same level of service as normal.

While we have closed our studios until further notice, we are supporting our clients through remote working. Using Zoom or other technologies, we can offer:

Remote user research, including usability testing on all devices

Recruitment for remote sessions, with additional tech support sessions being held prior to days of research to guarantee smooth running of the sessions

Client meetings, workshops, sprint ceremonies etc

Design, prototypes have been built to serve remote user testing and adapted to guide users through research sessions

Quantitative research / analysis – diary studies, surveys etc

Don’t hesitate to contact us at info@fluent-interaction.co.uk if you would like to discuss an upcoming project and how our approach and services can be tailored to suit your needs.

Stay safe,

The Fluent team