A digital user experience agency that is large enough to deliver and small enough to care.
Fluent were excellent at adapting to our complex service and were really creative in how to work with a wide range of different stakeholders. We had really clear recommendations – some of which we could implement immediately to improve our online services.
Fluent’s researchers were very adept at drawing out and understanding the issues users sometimes struggled to articulate, which proved invaluable in making positive changes to the user experience on our site.
Fluent are a breath of fresh air – no matter who you speak to in the team, they are all equally knowledgeable, passionate and motivated to deliver the best possible product. Working with Fluent on our high profile project has been an absolute pleasure and I’d recommend their services to anyone.
I’ve used the Santander app for a few years now and find it so easy to use, most quick and easiest way to manage all my Santander accounts. Every update that happens just makes the app easier for customers to use. Happy customer.
The sessions were well planned and expertly facilitated, and the analysis we have received from Fluent has been consistently insightful.
Discover the real problem
We help you identify and solve the real problem using rich insights gained from your users.
We design high-fidelity prototypes to test our ideas with real users and create evidence-based digital services.
Clearly actionable insights
Our highly skilled and multi-disciplinary team turn complex problems into clear solutions.
Get in touch if there is a project we could help you with!Get in touch
We’d like to reassure our clients, partners, friends and anyone else who knows us that we are continuing to operate in these difficult and unprecedented times.
In line with current Government guidelines, we have introduced remote working to ensure our employees are safe, while continuing to offer clients the same level of service as normal.
While we have closed our studios until further notice, we are supporting our clients through remote working. Using Zoom or other technologies, we can offer:
Remote user research, including usability testing on all devices
Recruitment for remote sessions, with additional tech support sessions being held prior to days of research to guarantee smooth running of the sessions
Client meetings, workshops, sprint ceremonies etc
Design, prototypes have been built to serve remote user testing and adapted to guide users through research sessions
Quantitative research / analysis – diary studies, surveys etc
Don’t hesitate to contact us at firstname.lastname@example.org if you would like to discuss an upcoming project and how our approach and services can be tailored to suit your needs.
The Fluent team