People

We’re a small company by design. This helps us build strong, long-term relationships with our clients who love that every member of the Fluent team delivers to the same high standards every time.

Nicola Bryson

Nicola Bryson

Studio Manager / Accounts

I am responsible for the smooth running of the office as well as being the main contact for all accounts and invoices. I also manage all the studio bookings for Fluent Studios and ensure the studio is equipped and set up for each individual client’s needs.

Robert Cheyne

Rob Cheyne

Senior Designer

I am responsible for bringing creative concepts to life, from interactive prototypes, to concept boards and video work. I’m always looking for methods of improving how we set up our testing to make sure it’s as naturalistic as possible – especially if I can get the power tools out as well.

Scarlet Eadie

Scarlet Eadie

User Experience Consultant

With a degree in History of Art, I was led to UX by a curiosity to understand what it is behind the tech world that makes it work. I enjoy working on a variety of projects to improve users experiences by solving problems creatively.

Nicole Fermie

Nicole Fermie

User Experience Consultant

I’ve always sought to find interesting ways to communicate complex scientific concepts simply – which led me to do a Masters in Science, Culture and Communication. I enjoy using my eclectic background to make participants feel comfortable enough to be honest and confident during our user research sessions.

David Grayson

David Grayson

Director of User Experience Research

I head up the research arm of the company after years of working in behavioural research with a PhD in HCI. I’m passionate about the right approach to user research – gathering data in a reliable and valid way.

Aaron Howes

Aaron Howes

UX Designer

I’m a UX designer motivated by imagination and grounded by evidence. With a Masters in HCI, I use knowledge of human-centred design and how people interact with technology to create useful and delightful digital products. I’m always on the hunt for new challenges, experiences and opportunities for growth.

James Kay

James Kay

User Experience Consultant

My approach to research and design draws on a diverse academic and professional background. My MSc in Human-Computer Interaction Design and MSc in Creativity, Innovation and Leadership are complemented by an appreciation for the primacy of content, which I owe to my previous incarnation as a journalist. The common theme in my career is an abiding interest in what makes people tick.

Michael Kibedi

Michael Kibedi

Senior User Experience Researcher

I am a User Experience Researcher with an interest in online digital cultures, design histories and conversational AI. I have a masters in Human-Computer Interaction Design which is complemented by a previous extensive career in anti-financial crime consultancy, with some of the world’s largest financial institutions.

Paul Lakin

Paul Lakin

Managing Director

I keep an eye on all of our client projects. I founded the company back in 2003 and am all about precise detail. I also make sure our exacting levels of service, product and client satisfaction are delivered.

Sarah Lallemand

Sarah Lallemand

UX Designer

I received a business degree in Strategic Design and Management, in which many of my projects tackled the intersection of business, technology, and design. At Fluent, I enjoy research and design, working with both clients and users to better understand needs.

An Marien

An Marien

Senior User Experience Researcher

I find it truly exciting to delve into understanding how people use and experience end products and services. With a MSc in Communication & Social Sciences, my focus is always on translating results and defining deliverables that fit the needs of the end customer.

Sarah Mokhtar

Sarah Mokhtar

User Experience Consultant

My Masters in Design Innovation (MDI) focused on creating an app to help people understand the experience of hearing voices or auditory hallucinations. I enjoy research, but have a healthy design streak as well, and thrive in projects that challenge me in both disciplines.

Fiona Still

Fiona Still

Senior User Experience Researcher

I bring an academic rigour to all our work at Fluent. I like getting involved in long, complex projects and working to improve the ways we communicate our research findings to clients.

Have a project in mind?

Get in touch if there is a project we could help you with!

Get in touch

COVID-19 update

We’d like to reassure our clients, partners, friends and anyone else who knows us that we are continuing to operate in these difficult and unprecedented times.

In line with current Government guidelines, we have introduced remote working to ensure our employees are safe, while continuing to offer clients the same level of service as normal.

While we have closed our studios until further notice, we are supporting our clients through remote working. Using Zoom or other technologies, we can offer:

Remote user research, including usability testing on all devices

Recruitment for remote sessions, with additional tech support sessions being held prior to days of research to guarantee smooth running of the sessions

Client meetings, workshops, sprint ceremonies etc

Design, prototypes have been built to serve remote user testing and adapted to guide users through research sessions

Quantitative research / analysis – diary studies, surveys etc

Don’t hesitate to contact us at info@fluent-interaction.co.uk if you would like to discuss an upcoming project and how our approach and services can be tailored to suit your needs.

Stay safe,

The Fluent team