People

We’re a small company by design. This helps us build strong, long-term relationships with our clients who love that every member of the Fluent team delivers to the same high standards every time.

Nicola Bryson

Nicola Bryson

Studio Manager / Accounts

I am responsible for the smooth running of the office as well as being the main contact for all accounts and invoices. I also manage all the studio bookings for Fluent Studios and ensure the studio is equipped and set up for each individual client’s needs.

Phoebe Mansfield

Phoebe Mansfield

User Experience Researcher

I have a masters in history and have always been interested in human behaviour and its consequences. By merging my historical insight with the dynamic world of user experience, I bring a unique and unconventional approach to problem-solving, transforming insights into actionable recommendations, ensuring that the end user remains at the heart of every decision we make.

Robert Cheyne

Rob Cheyne

Senior Designer

I am responsible for bringing creative concepts to life, from interactive prototypes, to concept boards and video work. I’m always looking for methods of improving how we set up our testing to make sure it’s as naturalistic as possible – especially if I can get the power tools out as well.

Scarlet Eadie

Scarlet Eadie

User Experience Researcher

With a degree in History of Art, I was led to UX by a curiosity to understand what it is behind the tech world that makes it work. I enjoy working on a variety of projects to improve users experiences by solving problems creatively.

David Grayson

David Grayson

Director of User Experience Research

I head up the research arm of the company after years of working in behavioural research with a PhD in HCI. I’m passionate about the right approach to user research – gathering data in a reliable and valid way.

Aaron Howes

Aaron Howes

UX Designer

I’m a UX designer motivated by imagination and grounded by evidence. With a Human-Computer Interaction Design, I use knowledge of human-centred design and how people interact with technology to create useful and delightful digital products. I’m always on the hunt for new challenges, experiences and opportunities for growth.

Paul Lakin

Paul Lakin

Managing Director

I keep an eye on all of our client projects. I founded the company back in 2003 and am all about precise detail. I also make sure our exacting levels of service, product and client satisfaction are delivered.

Sarah Lallemand

Sarah Lallemand

UX Designer

I received a business degree in Strategic Design and Management, in which many of my projects tackled the intersection of business, technology, and design. At Fluent, I enjoy research and design, working with both clients and users to better understand needs.

An Marien

An Marien

Senior User Experience Researcher

I find it truly exciting to delve into understanding how people use and experience end products and services. With a MSc in Communication & Social Sciences, my focus is always on translating results and defining deliverables that fit the needs of the end customer.

Fiona Still

Fiona Still

Senior User Experience Researcher

I bring an academic rigour to all our work at Fluent. I like getting involved in long, complex projects and working to improve the ways we communicate our research findings to clients.

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