Privacy Policy

Who we are

Our website address is:

What data do we collect?

Fluent collects the following data from research participants when they choose to participate in research with us:

Research data:

We may occasionally collect:

How do we collect your data?

We collect data and process data when you:

Fluent collect basic personal information from:

How will we use your data?

Fluent collects your personal and contact data so that we can:

Fluent collects research data so that we can:

If you consent to us doing so, Fluent will share video clips and anonymised quotes with our client who commissioned the research for the purposes of sharing the findings.

How do we store your data?

We store all research videos and notes anonymously. We will never intentionally disclose your personal information or individual responses to the client that commissioned the study or any third parties.

Personal data

Fluent will keep your personal data only for the duration of the research. Once this time period has expired, we will delete your personal data. We will do this by deleting the source file received from our recruiters that details participant’s information.

Research data

Fluent will keep video recordings / anonymised written research observations / survey data for a year after the research has been conducted. Once this time period has expired, we will delete the individual files that contain this data.


Fluent will not use your personal data to contact you for marketing purposes.

How to contact us

If you have any questions about Fluent’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: 020 7250 0162

Or write to us at: 

Fluent Interaction Ltd.
6a-7a Albemarle Way,

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that we haven’t addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.