We ask the right questions to understand our clients’ real issues and design user-centred digital services.
We help you discover, understand and prioritise digital issues by gaining insight from your users/customers. Our naturalistic approach covers a range of qualitative and quantitative research methods tailored for your project to gain maximum insight for your budget.
We use rapid prototyping techniques to design a user experience tailored to the needs and natural behaviour of your users. Our iterative design approach delivers seamless and compelling digital services regardless of size, complexity or platform.
Successful digital services are created by leveraging users’ natural behaviour to get the outcomes your organisation wants from your digital services. We work closely with your team to define clear and measurable outcomes aligned with your digital and organisational strategies.
Methods & outputs
- Stakeholder interviews (remote / in person)
- Focus groups
- Usability testing (remote / in person / guerrilla / online)
- Expert reviews
- Competitive analysis
- User story / requirements workshops
- Content audits
- Usability reports
- Video highlights
- User journey maps
- Issues lists
- Design recommendations
- Stakeholder presentations
- Low-fidelity (sketch, paper)
- Mid-fidelity (wireframes)
- High-fidelity (visual design)
- Detailed page and component templates
- Style guides
- Information Architecture
- Digital assets in Sketch / Zeplin / Marvel
We have our own purpose-built usability labs based in our central London offices.
The studio set-up is flexible and can accommodate a range of research activities such as usability testing on all types of devices, focus groups and co-creation workshops.
Need a facilitator? If you’d like to hire our usability labs, we can also help out with the facilitation of the research.
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