Work

Public sector

For over 15 years, many UK government organisations have trusted us to help improve their digital experiences across areas that include health, education, cyber security and local authority services.

National Cyber Security Centre

Designing a new digital platform to help the NCSC make the UK the safest place to live and do business online More about this project

Schools financial benchmarking

Creating a feature-rich benchmarking tool that provides school finance professionals with the necessary comparison data to help improve financial efficiency More about this project

Clients

in this sector:

Department for international development — Client logos

Education

Fluent has extensive experience in the Education sector, providing research and design services to Unistats, Newcastle University and the Higher Education Statistics Agency (HESA).

Higher Education Statistics Agency

Helping convert a people-based analytics service into an online data platform More about this project

London School of Hygiene & Tropical Medicine

Conducting international research to understand what prospective students need from the school's website More about this project

Clients

in this sector:

Client logos

Finance

We have delivered cutting edge designs for finance giants such as Aegon, Lloyd’s Banking Group and Santander to keep them ahead of the curve within the fast-paced finance industry.

Retiready from Aegon

We helped Aegon launch a new type of retirement investment platform - disrupting consumer behaviour and written in plain English More about this project

Santander

Working with Santander to improve its customers' digital experiences across a variety of design and research projects More about this project

Clients

in this sector:

Client logos

Media & culture

We have created engaging digital user experiences for prestigious cultural and media institutions such as the Southbank Centre, the British Library and Channel 4.

Channel 4

Working with Channel 4 to support its research needs across all platforms More about this project

Southbank Centre

Talking to users in the lab and on the ground about their experiences searching for and booking events on a new prototype More about this project

Clients

in this sector:

Client logos

Charities

We love when our work improves the lives of others, particularly those who rely on charities. Our work with Shelter and The Royal Marsden has helped improve the overall experience of users of these services.

Macmillan Cancer Support

Understanding how to deliver Macmillan's support videos to people affected by cancer More about this project

The Royal Marsden

We employed our rapid research and prototyping skills to create and launch a digital pilot study in three days More about this project

Clients

in this sector:

Client logos

Retail & travel

Our design work has helped companies improve customer experiences and conversion rates across the vast ecommerce landscape from sofa.com to Eurotunnel.